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Archive for January 2016

Is Self-Service Good Service?

Have you ever asked customer service representatives a “yes” or “no” question, only to hear them dance around the answer just to avoid telling you “no”? For some, it seems the strategy in customer service is to “never say ‘no’ without offering a ‘yes’ at the same time.” [CLICK HERE to read the article, “Customer…

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What’s Your EQ?

The study of “emotional intelligence” began in the 1980s as a way to measure one’s ability to identify and manage both his or her own emotions, as well as the emotions of others. In the business world, people with high emotional intelligence, known as a high EQ (emotional quotient) are known to be more empathetic…

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